FREQUENTLY ASKED QUESTIONS
ORDER INFORMATION
How Does Buddy in a Box Work?
Buddy in a Box allows you to send the Softest, Cuddliest, Care Packages anywhere in Australia and New Zealand!
- Pick a Buddy from our collection
- Add a personalised message to your package
- Make a difference! $2 from all purchases will be donated to our Chosen Charities in Australia
Show someone you love them! Send a Buddy in a Box care package today 💚
Is Buddy in a Box Anonymous?
This is totally up to you!
If you would like them to know who it is from, write a personalised note with your name when you order and it will be sent with your Buddy!
If you are a secret admirer 🤩 leave a secret message and we'll do the rest!
I Need To Change Or Cancel My Order?
If you need to change or cancel your order, please let us know within 24hrs of placing your order. We usually aim to dispatch all orders within 24-48hrs. If your order has been sent prior to your request of a change or cancellation, unfortunately there is nothing we can do. 😔 We apologise for the inconvenience.
I Want To Send More Then One Buddy?
Different Addresses
If you are wanting to send a buddy to two different addresses, you will need to place two separate orders. This will ensure each buddy will arrive at their new home.
Same Address
If you are wanting to send multiple buddies to the same address, placing just the one order means your buddies will be packed and arrive together.
We recommend that you write the name of each person on their personalised card. This is to ensure that each box can be labelled with the correct names, making it easy to gift to the correct recipient when your buddies arrive!
SHIPPING
When Will I Receive My Order?
Dispatch times 24-48hrs, Usually within (24 hours)
Domestic (Australia)
Standard Shipping: 3-8 Business Days
Express Shipping: 1-3 Business Days
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New Zealand Standard Shipping: 7-14 Business Days
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For more information, please refer to our Shipping Policy
Where Are You Located?
Buddy in a Box is located on the beautiful Sunshine Coast, QLD , Australia!
Do You Ship Internationally?
Unfortunately, we only ship to New Zealand and the United Kingdom at this point in time. We are hoping to expand to the rest of the world in the near future!
How Much Does Shipping Cost?
Domestic (Australia)
Free Standard AU Shipping with orders over $60
Standard Shipping: Calculated at the Checkout. Depending where your gift box will be sent.
Express Shipping: $15.99
New Zealand
Free Standard NZ Shipping with orders over $80
Standard Shipping: $19.99
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For more information, please refer to our Shipping Policy
Do You Offer Free Shipping?
Yes we do!
We offer Free Standard Australian Shipping with all orders
Free New Zealand Shipping for orders $80 and over.
What Do I Do If I Never Received My Order?
If your order has been marked as delivered by the courier and you have not received it, your item may be lost or stolen. Please contact info@buddyinabox.com.au so we can let the courier know. Unfortunately, these things happen. We can not be responsible for lost or stolen packages as this is out of our control.
SUPPORT A CAUSE
What Charities Do You Donate To?
We currently have chosen to support 3 major organisations! Beyond Blue, Wires Wildlife Rescue & Starlight Childrens Foundation. You can find out more info here to see the amazing things they do! We will be expanding who we support in the neat future!
How Much Do You Donate?
$2 from every sale is donated to our chosen organisations each month.
Can I Choose Where The Donation Goes?
Unfortunatley no :(
The total donation amount will be split each month and sent to each non-profit organisation! We will be looking to expand on how we donate in the future.
RETURNS & EXCHANGES
Can I Exchange My Buddy?
Yes! We can arrange an exchange if you are not happy with the buddy you chose. Although, exchanges are only excepted if the request for the exchange is within 14 days after delivery. If 14 days have gone by since your delivery, unfortunately we can’t offer you an exchange.
We would also like to add that additional shipping expenses will not be covered by Buddy in a Box.
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contact us at info@buddyinabox.com.au and we will organise a exchange address if you are eligible.
Find out if you are eligible for an exchange
What Is Your Return Policy?
Our policy lasts 14 days. If 14 days have gone by since your Delivery, unfortunately we can’t offer you a refund or exchange. For more information, please refer to our Refund & Exchange Policy
My Goods Arrived Damaged?
We advise all customers to inspect their goods and report any problems within 48 Hours of receiving them. Please contact our service team via buddyinaboxau@gmail.com
How To Return My Damaged Goods?
- Don't attempt to return your item before contacting our support team. This ensures the return process be as quick and smooth as possible.
- Attach all relevant images/videos to communicate the issue involving your item, as well as a proof of receipt.
- Our team will respond within 2-3 business days with options to resolve the issue.
- Goods should be returned in their original condition and in their original packaging within a reasonable timeframe.
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Buddy in a Box will not be liable for lost returned/exchanged items during shipping. We recommend to purchase postal insurance in case this issue occurs.
Contact our support team here info@buddyinabox.com.au and you will be guided through the process.