Shipping policy

SHIPPING AND DISPATCH TIMES

We understand how important it is for you to receive your item as soon as possible, so we prioritise our customers and dispatch the order as soon as possible, once dispatched we will keep you updated, you will be provided with a tracking number so you can track your item , this will be either attached to your order or sent to you via email.

Dispatch times 24-48hrs, Usually within (24 hours)

Domestic (Australia)

Standard Shipping times are between 3-8 business days (weekends or holidays not included)

Express Shipping times are between 2-4 Business days (weekends or holidays not included)

New Zealand

7-14 business days depending on the location. (weekends or holidays not included)

If for whatever reason shipping exceeds the business days provided please contact us to Track your order. We will try to resolve the issue as soon as possible.

If your order has been marked as delivered by the courier and you have not received it, your item may be lost or stolen. Please contact us so we can let the courier know. Unfortunately, these things happen. We can not be responsible for lost or stolen packages as this is out of our control. 

Replacement packages cannot be shipped if it has been more than 14 days since your item was marked as delivered. (If a replacement has been confirmed).

INTERNATIONAL CUSTOMS

Furthermore, due to the currency differences, countries other than Australia will need to make payment through the payment methods suggested. Lastly, all international taxes, duty, or customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure.