Refund policy

----


14 Day Return

Our policy lasts 14 days. If 14 days have gone by since your Delivery, unfortunately we can’t offer you a refund or exchange. 

Exchanges (if applicable)

We can arrange an exchange if you are not happy with the buddy you chose. Although, exchanges are only excepted if the request for the exchange is within 14 days after delivery. If 14 days have gone by since your delivery, unfortunately we can’t offer you an exchange. 

We would also like to add that additional shipping expenses will not be covered by Buddy in a Box.

Please contact us at buddyinaboxau@gmail.com and we will organise a exchange address.


To be eligible for a exchange,

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The item is of merchantable quality ie. the goods must meet a level of quality and performance that would be reasonable to expect given the price and description
  • The item is fit for the intended purpose as communicated by Buddy in a Box

You are not eligible for an exchange,

  • Discovered  you can buy the goods cheaper elsewhere 
  • You have misused the product in any way that contributed to the problem
  • Knew of or were made aware of the faults prior to purchasing the product

My goods arrived damaged

We advise all customers to inspect their goods and report any problems within 48 Hours of receiving them. Please contact our service team via buddyinaboxau@gmail.com

 How to return my damaged goods

  • Don't attempt to return your item before contacting our support team. This ensures the return process be as quick and smooth as possible.
  • Attach all relevant images/videos to communicate the issue involving your item, as well as a proof of receipt.
  • Our team will respond within 2-3 business days with options to resolve the issue.
  • You will be responsible for the return shipping if you are wanting to exchange, which we then are able to examine the problem further.  
  • Goods should be returned in their original condition and in their original packaging within a reasonable timeframe.

Buddy in a Box will not be liable for lost returned/exchanged items during shipping. We recommend to purchase postal insurance in case this issue occurs.

Contact our support team here buddyinaboxau@gmail.com and you will be guided through the process.

__________________________________________________________________________________________________________________________________________________

Refunds (if applicable)


Additional non-returnable items:
Gift cards

We only replace items if they are defective or damaged.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error won't be accepted.
Neither is any item if the return process hasn't started within the 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at buddyinaboxau@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless received damaged.

 

Shipping
To exchange your product, email buddyinaboxau@gmail.com and we will notify you the return address.

You will be responsible for paying for your own shipping costs for exchanging your item (Both return and receiving) . Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.